Frequently Asked Questions
Quick answers to common questions.
How long does shipping take?
Orders ship worldwide. Typical delivery is 7–21 business days depending on your region, plus 1–3 business days processing.
Is there a guarantee?
Yes. You can return unused items within 30 days of delivery for a refund. See our Return & Refund Policy.
Who is this device for?
It is designed for adults who want to add a gentle LED, warmth and vibration massage step to their face and neck skincare routine.
Do I have to pay import duties?
Duties and import taxes set by your country are the customer's responsibility and are not included in the price.
How often should I use it?
Five to ten minutes, once or twice a day, after cleansing and applying skincare.
How long does it take to charge?
About 2 hours via USB.
Is it suitable for all skin types?
It is designed for all skin types. Stop use if you notice irritation and consult a professional if unsure.
How do I contact support?
Email contact@dopsikn.com.